Support

Install RME on iPhone

When the public iPhone release is available, install RME from its official Apple App Store listing. People invited to test a prerelease build can continue using the separate TestFlight invitation they received. TestFlight may ask you to confirm the Apple ID connected to that invitation.

Release availability

After joining and choosing iOS or Android, you are on the release list. We'll send the official platform-specific store link by email when it is available. Existing prerelease invitations remain separate from the public store release.

Account deletion and data requests

To delete an account in RME, open Profile → top-right ••• → Profile settings → Your data & account, choose Delete account, and follow the confirmation steps. If you cannot sign in, email support@roammeetexplore.com from the address associated with the account. For an access, correction, portability, or other privacy request, email privacy@roammeetexplore.com.

Adult account eligibility

Normal RME account access is available only to people age 18 or older. If an account is marked age-ineligible, normal app features are disabled. The account holder can still review legal and privacy information, contact support, obtain an available data export, sign out, and request account deletion. Support cannot change a birth date or restore normal access without the approved identity and correction process.

Embers and memberships

For optional Ember packs, Supporter or Patron subscriptions, Founder purchases and gifts, use the billing provider shown at checkout and on your receipt. Mobile purchases use Apple or Google Play; web purchases use Stripe where available. Contact support about a missing purchase, restore, refund, or subscription status. Core RME features are free; memberships and shop purchases provide the stated optional digital benefits. Earlier receipts may call Supporter “RME Premium.” Existing complimentary access or a nonrenewing gift does not automatically enroll you in a paid subscription. Annual Supporter and Patron plans deliver their included Embers monthly.

Deleting an RME account does not cancel or resolve an existing provider-billed subscription or transaction. Manage or cancel it with the provider that bills you before deleting your account, and contact support if you need help identifying the correct provider record.

Report a security issue

If you believe you found a vulnerability, email support@roammeetexplore.com with the subject Security report, a clear description, and steps to reproduce. Do not access other users' data, disrupt service, or publicly disclose an unresolved issue.

Response times

General support is available Monday–Friday, 9 a.m.–5 p.m. Pacific time. We aim to respond to urgent child-safety reports within 24 hours, including outside those hours. If someone is in immediate danger, contact local emergency services.