Support

Install RME on iPhone

When the public iPhone release is available, install RME from its official Apple App Store listing. People invited to test a prerelease build can continue using the separate TestFlight invitation they received. TestFlight may ask you to confirm the Apple ID connected to that invitation.

Release availability

After joining and choosing iOS or Android, you are on the release list. We'll send the official platform-specific store link by email when it is available. Existing prerelease invitations remain separate from the public store release.

Account deletion and data requests

To delete an account in RME, open Profile → Settings → More settings, choose Review account deletion, and follow the confirmation steps. If you cannot sign in, email support@roammeetexplore.com from the address associated with the account. For an access, correction, portability, or other privacy request, email privacy@roammeetexplore.com.

Subscriptions

Deleting an RME account does not cancel an Apple, Google Play, or website subscription. Cancel any active subscription with the provider that bills you before deleting your account.

Report a security issue

If you believe you found a vulnerability, email support@roammeetexplore.com with the subject Security report, a clear description, and steps to reproduce. Do not access other users' data, disrupt service, or publicly disclose an unresolved issue.

Response times

We are a small team. We prioritize account security, privacy, and safety requests, but response times may vary.